We require 24 hours (not including weekends or holidays) notice for any cancellations or changes to your appointment. Patients who provide less than 24 business hours’ notice, or no-shows, will be charged a cancellation fee equal to the full cost (100%) of the session.
Cancellations for appointments with a psychiatrist require 48 hours’ notice.
During the holiday months of November to December, we enforce a strict policy pertaining to late cancellations, no-shows, and last-minute changes to appointments in that anything inside the 24-hour window will incur the full cancellation fee (100%). The cancellation fee will apply unless the appointment is successfully rebooked within the next 48 business hours and within the clinician’s availability. The holiday season can be a challenging and demanding time for everyone, and it is important our clinician hours are treated with respect and consideration.
